Customer Service Executive
An exceptional opportunity has arisen for a personable and highly organised Customer Service Executive to join a distinguished luxury brand. This role is ideal for a proactive, detail-oriented individual who thrives in a fast-paced environment and takes pride in delivering impeccable service to discerning clientele.
The Role
As the first point of contact for clients and stakeholders, you will be instrumental in ensuring seamless communication and first-class service across the business. Your responsibilities will include:
- Handling client enquiries with professionalism and efficiency, directing them to the appropriate departments as needed.
- Managing relationships with key stakeholders, maintaining the brand’s reputation for excellence.
- Providing a personalised and seamless service to clients, ensuring every need is met with discretion and care.
- Liaising with the in-house workshop to oversee bespoke orders and custom requests.
- Facilitating the fulfilment of online orders and ensuring timely deliveries.
- Tracking stock movements and coordinating logistics to maintain smooth operations.
About You
You will be an articulate and composed individual with a natural flair for luxury service. The ideal candidate will possess:
- Exceptional organisational skills with the ability to multitask and prioritise effectively.
- Outstanding written and verbal communication skills, with an eye for detail.
- A self-starter mindset, taking initiative and anticipating needs before they arise.
- The ability to thrive in a fast-paced, high-touch environment, managing multiple tasks with grace and efficiency.
If you are an organised and proactive individual with a love for luxury and exceptional service, we invite you to apply. Take the next step in your career with a brand that embodies elegance, craftsmanship, and innovation.
